Refund policy

Returns, Exchanges & Refunds

At FUTEKIGO, every piece is made to order — we don't hold ready stock, so each item is prepared specifically for you once your order is placed by our artists and artisans. Because of this, we don't offer cash refunds for change of mind, but we do offer a clear, fair Size Exchange Program so you always end up with a piece that you like.

1. Size Exchanges (in case you ordered the wrong size)

• Request an exchange within 48 hours of delivery by emailing customercare@futekigo.org with your order number.
• You must include either an unedited unboxing video showing the sealed package being opened for the first time, or time-stamped photos of the unworn garment and its tags, taken within 24 hours of delivery. This is required for every exchange request.
• The item must be unworn, unwashed, unaltered, free of odor/deodorant/perfume marks, with all original tags and packaging intact. Any sign of wear voids eligibility — no exceptions.
• One size exchange per return request.
• You are responsible for the cost of shipping the item back to us. We recommend a trackable courier — FUTEKIGO is not responsible for items lost on the way back to us.
• Once we receive and inspect the returned item, a flat Exchange Fee of ₹1,250 applies before your replacement is prepared. This fee covers the care that goes into preparing, quality-checking, and securely getting your new piece to you.
• Your replacement is produced and dispatched on the same timeline as a new order (see our Shipping Policy).
• Exchanges can only be made on the same item for a different size or same size in case of defects (defects would be covered in point 2 below).

2. Our Errors (wrong item/size sent, manufacturing defect)

• Contact us within 48 hours of delivery with your order number and photos of the item received.
• Once verified, we cover everything — return shipping, remake, and redelivery, at no cost to you.
• Your choice of: an exact replacement, a different size, or a full refund.

3. Not Eligible for Exchange

• Change of mind outside the size-exchange window/process above.
• Any item that's been worn, washed, or altered.
• Requests made after 48 hours (sizing or our errors).
• Items marked final sale, clearance, or influencer-exclusive at time of purchase.
• Courier delays, customs charges, or address errors caused by the customer.

4. Incorrect Address

If an order is returned to us due to an address error on the customer's part, the customer covers the original return shipping cost and any cost to reship the order.

5. Lost, Stolen, or Damaged in Transit